Best Auto Repair, Alexandria

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Call us for all your car needs! 320-762-8060

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 320-762-8060 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • Jasper
  • Auto Value - CSC
  • Ford Powerstroke
  • Motorcraft
  • Denso
  • Gates
  • Wix
  • Interstate Batteries
  • Standard Motor Products
  • Car Care Aware

Testimonials

  • Great Auto repair shop, very friendly and reliable guys. Quality, reliable work, with low prices.
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  • Great friendly guys that get it fixed right the first time.
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  • This is a very honest and great repair shop that clearly puts their customers first by doing the right thing. These guys are very knowledgeable and skilled technicians and I appreciate you guys helping me out of a bind! Best of luck to you and thanks for what you do!
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  • Always knowledgeable and helpful. Willing to get us in at the last minute to try to fix our problems.
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  • Great group of guys and great work, dealt with them all the time and they are always friendly.
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  • We brought our truck here because the check engine light came on and it was not running quite right. These guys did the diagnostics & it turned out to be a misfire due to a worn out ignition component. All they did was replace all of the old and worn out components with new ones and our truck still starts and runs like new even with 254,000 miles. Thanks for all of your help, everything is still working top notch to this day!
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  • I can’t say enough nice things about these guys. Thank you Carl for taking care of our F-350 at the last minute on our way back to Cincinnati. Great work at a super fair price. I would highly recommend.
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  • We broke down coming home from a hunting trip out in Montana. They were able to look at it that night and had us back on the road early the next morning! Very friendly and fast service! Thank you so much for everything! It is very much appreciated!!!
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  • Thank you so much! Our water pump went out and no one could fit us in to replace it while headed down to Minneapolis. Not only did they make time in their schedule, but also provided us with rides to and from the shop. True sign of awesome client service, added to a job well done at a reasonable price...you have our two thumbs up!!!
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  • Great customer service. Tirelessly worked to find the problem on our vehicle. Thank you!
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  • I would like to say thank you to Becker Auto in Alexandria. We had our oil changed at an area dealership after work tonight and they said our serpentine belt was bad, would be over $250 to replace it, and would take over an hour. We thought we would stop by Becker Auto to see if they could fix it in the morning. It was 5:28 and they close at 5:30. They said let’s do it now. Thirty-five minutes later we were out the door for less than $100. Thank you so much!!
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  • Great place and they are very helpful! I trust them completely which in this day and age is hard to find! I recommend them to everyone!
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