Best Auto Repair, Alexandria

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Call us for all your car needs! 320-762-8060

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 320-762-8060 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • Jasper
  • Auto Value - CSC
  • Ford Powerstroke
  • Motorcraft
  • Denso
  • Gates
  • Wix
  • Interstate Batteries
  • Standard Motor Products
  • Car Care Aware

Testimonials

  • reviewicon
    Great Auto repair shop, very friendly and reliable guys. Quality, reliable work, with low prices.

  • reviewicon
    Great friendly guys that get it fixed right the first time.

  • reviewicon
    This is a very honest and great repair shop that clearly puts their customers first by doing the right thing. These guys are very knowledgeable and skilled technicians and I appreciate you guys helping me out of a bind! Best of luck to you and thanks for what you do!

  • reviewicon
    Always knowledgeable and helpful. Willing to get us in at the last minute to try to fix our problems.

  • reviewicon
    Great group of guys and great work, dealt with them all the time and they are always friendly.

  • reviewicon
    We brought our truck here because the check engine light came on and it was not running quite right. These guys did the diagnostics & it turned out to be a misfire due to a worn out ignition component. All they did was replace all of the old and worn out components with new ones and our truck still starts and runs like new even with 254,000 miles. Thanks for all of your help, everything is still working top notch to this day!